When operating your digital cutter, you will begin to notice when certain parts start to wear out. Your cuts will no longer be as precise or as clean as you expect them to be. That’s why you will want to always have extra parts on hand. You’ll want to be able to quickly replace the worn piece so you can continue without falling behind schedule.
Finding a great company to order your consumables from is important to your overall business. You want to be sure this company has the consumables in stock that you need and that they can get them to you quickly. You also want to make certain that their prices are fair and that a representative is there for you when you need them. In fact, working with a company that offers outstanding customer service has a number of benefits.
They Deal with Your Complaints Quickly
One sign of good customer service is that they deal with your complaints quickly. No matter how large or how small the issue is, their customer representatives are quick to listen to your problem and find potential solutions to these issues. The faster the consumables company deals with the problem, the less time wasted on your end. This can help you handle unexpected breakdowns and other issues and remain on schedule, keeping your production on track and keeping your own clients happy.
Quickly dealing with complaints shows you that the company values your business. They’re not putting off working on your issues or placing others before you.
They Understand Your Business
It’s important that you work with a consumable resource who not only offers you good service but also understands you and what you do. By working with a company that understands digital cutting, you have a partner who knows your equipment and the consumables you may need.
You also want to work with a consumables company that understands your particular needs. You may have older machines that need particular care, or you may often get last-minute projects and can’t wait days for deliveries. A good customer service representative will learn these things about your company and be ready with solutions.
They Take the Time to Solve Your Problems
In fact, after working with the same customer service expert for several months, they may start dealing with potential issues before problems even arise. They take an interest in helping you succeed because they know that’s how their own company will succeed. Customer service isn’t just about listening to issues and offering basic remedies; it’s about problem-solving. If your customer service representative simply offers you what sounds like standard responses instead of tailored solutions, you may need to seek out a new consumables supplier, especially if you know you’re going to be relying on customer service regularly.
They Have Good Communication Skills
Communication skills are vital in any position in any industry. No one works alone, especially not in customer service. If your consumable resource isn’t timely in communicating, you may find yourself getting frustrated. Their lack of communication can directly affect your business, especially if you need information on an order or have questions about consumables. Excellent customer service is about communicating, even if the communication is a quick email or phone call saying that they need a little more time to help solve your particular problem.
The old saying that no news is good news does not apply at all to customer service. Instead, no news is just that, no news. You don’t know what’s going on or if the right person even received your message or request. You’re left in the dark, and that may impact your ability to communicate information to your own clients.
The Impact of Good Customer Service on Buyer Decisions
Customer service has a significant impact on buyer decisions. For example, when a company exercises good communication skills, they keep their customers happy. This, in turn, leads to customer retention. A consumables business that keeps up with communications is likely to retain customers because of its outstanding reputation, sometimes even when it has slightly higher prices.
Good customer service is all about showing value. While each customer service representative is often working with multiple companies, they also have to understand how to prioritize and how to make sure their clients understand where things stand.
This often influences buyer decisions. Do you feel as if your consumables recourse values you? Do they keep you informed of events, promotions and return calls and emails within a reasonable time? If they don’t, you may no longer want to stay with that company. As a buyer, your decision to continue working with the company was directly influenced and impacted by the level of customer service you received.
Working with a consumables supplier often means more than merely buying the supplies you need. It also involves working directly with a customer service representative. The service they offer, just like the service you provide your own clients, is often the determining point on whether or not you remain working with that company. Looking for consumables? Head over to CutGuru.com or give our excellent sales & support team a call! (414) 939-3270